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Stephanie W.

I contracted Pickens Kane/Allied Van Lines to move me from a NW suburb of Chicago to Coconut Creek, FL. At the time I signed the contract I was strongly encouraged by the salesman Chris Lidge to purchase moving insurance in case my furniture was damaged which I did at a cost of over $200. This was for a loss of $30K with a $500 deductible. I was also advised by the salesman that I would be sharing a huge semi (tractor and trailer measuring 70’) with three other families. The morning of the move 12/6/2010 a much smaller truck showed up and the driver advised me before he even saw my furniture and boxes that his truck was pretty well filled up having five families loaded on the truck prior to coming to my house (mine being the sixth family). He told me he would take what he could and another truck would come for the remainder of my things later in the day but the things would not be delivered at the same time in Florida as the second truck would pick up my things and take them back to their warehouse where they would be loaded at a later date onto another truck headed for Florida. I was furious and immediately called the office and the salesman and was told sometimes that happens. I have a high end bedroom set made of mauve colored mirror and metal which was custom made. I advised the movers the pieces were put together like a puzzle and secured to the wall but they didn’t listen and pulled the cabinets away from the wall all together which badly bent the metal frame on one of

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